O2 mobile users suffer network problems across UK

Updated on: 2012-07-11 || Source: bbc.com

Tens of thousands of O2 customers have lost voice and data services across the UK due to a problem with the network.

The mobile firm said that it had begun experiencing issues "at lunchtime" on Wednesday.

GiffGaff and Tesco Mobile subscribers - who also make use of O2's masts - have also been affected.

O2 said the problem is not based on geography. Some subscribers still have connections at the same location as others who do not.

"We can confirm that the problem with our mobile service is due to a fault with one of our network systems, which has meant some mobile phone numbers are not registering correctly on our network," a service update published about 12 hours after the problems had emerged said.

"As a result, some customers are having difficulty making or receiving calls, sending texts or using data.

"We, and our central supplier, have deployed all possible resources and are working through the night to restore service as soon as possible. We apologise again to customers affected and will provide further updates as soon as we can"

Many users have sent messages via Twitter to complain about the issue.

"Starting to get silly now, six hours without service isn't good enough in this day and age," wrote Coronation Street actor Chris Fountain.

"Leaving you the first chance I get," messaged another of the firm's customers.

One user joked: "What did one O2 customer say to the other? Nothing!"

But others said they were unaffected.

"Everyone's complaining about O2 reception, mine's been working fine all day," said one tweet.

Customers have been told they can keep track of developments via O2's service status page.

Some have complained that the page is slow to load and sometimes fails to appear. A spokeswoman for O2 apologised and said the site was facing high demand.


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